How do I get my student's ID number.
Ask your student! Student ID numbers are also on their report card. Or call the Liberty-Eylau ISD child nutrition office at (903) 832-1535. You will need this ID number each time you make a meal payment so it is a good idea to keep it in a safe place. ID numbers remain the same throughout Liberty-Eylau ISD. They do not change when your child transitions through grade levels or campuses.

How do I add money to my student's account?
Visit Select Meal Prepayments in the top left hand menu. Then select the Meal Payment for your student’s campus. Enter the student’s last name, ID number and the amount you would like to add. Select Buy Now. Select Go to Checkout. If you are a new customer select Go to Checkout under the New Customer section. On the billing screen, you will be prompted to enter an email and password. An email will be sent to the address you provide to verify that the payment was accepted.

My credit card was not accepted. Make sure you enter the credit card billing information in the “Billing Information” section. This must be the billing address where you receive your mailed credit card bill. We accept MasterCard or VISA, debit or credit card.

Special note to Debit Card users: Many banks “reserve” the amount you attempt to charge each time you make an attempt, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and MAY create an overdraft. If your debit card was not accepted due to “address verification error”, contact your bank to have them update their information to the Address Verification System.

Do I need to establish an account?
You do NOT need an account prior to using the web store. In fact, you don't ever have to remember a password. When you reach the "checkout" screen, enter as a "New Customer". When you complete the information, you are required to establish an email address and a password for that payment. For your next payment in the web store, if you enter your email and password as a "Returning Customer" your contact information will be pre-filled for you. But if you forget, just enter as a "New Customer" again.

When will my child have money in the account to use?
Payments made BEFORE 2:00 p.m. will be available for use at breakfast time the NEXT school day. Balances shown online are as of the previous school day's activity.

How do I pay for multiple students?
You may make multiple payments with the same charge, but you must make separate pages for each student. At the shopping cart page, you have the option to “Continue Shopping.” Select this option to choose the next campus and add additional student payments.

How will I know the payment was accepted? During checkout, you are required to provide an email address. When the charge is authorized, a confirmation email is sent immediately to that address.

I received my confirmation email but when I entered the system again to check the balance my payment did not show up. Was it accepted?
If you received a confirmation email your payment was accepted. The balance shown will not change until that day’s transactions have been updated on our system. Payments made by 2:00 pm will be available for breakfast the same school day. You may also click on “My Account” on the left side of the web store to verify your payment. Enter the email address and password you established with your payment. The screen will show every order you have placed using this email and password.

Does the online meal payment system store my credit card information?
No, for security reasons the online payment web site does not store your credit card type, number or expiration date. You must enter this information each time you use the system.

What happens to the money on my child’s account at the end of the school year?
The funds on your child’s account are rolled over into the following semester and will be available the first day of school.

Who do I call if I have a question about my child's meal account?
Please feel free to call the Liberty-Eylau ISD Child Nutrition or your child’s campus.